Refunds & Exchanges

At Oh My Gauze! we want you to love what you ordered. If something isn’t right, we’re here to help.

Eligibility for Returns & Refunds

  • Returns must be made within 30 days of delivery.
  • Items must be unwashed, unworn, and in original condition with tags attached.
  • Returns must be processed at our warehouse, retail stores cannot accept returns.
  • Refunds are issued to the original form of payment, less original shipping charges.

After 30 Days

  • Items returned after 30 days will be issued store credit in the form of a gift card.

Restocking Fees

  • Returns of entire orders of 6 or more items are subject to a 20% restocking fee.
  • Returns of sale or discontinued items are subject to a 50% restocking fee and refunded as store credit.
  • Items not meeting return standards may also be subject to a 50% restocking fee.

Exchanges

  • We are happy to exchange items for a different size, color, or style.
  • Exchanges ship free of charge once per order in the U.S. only.
  • If the requested exchange is unavailable, we will issue a refund.

Final Sale Items

  • Gift cards, discontinued colors, and clearance items are final sale.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend keeping your tracking number until your return is processed.

Processing Time

  • Returns and exchanges are processed within 7–10 business days.
  • During peak seasons (April–August), processing may take 10–14 business days.

Return Address
Attention: Returns Department
Oh My Gauze
2446 19th Street
Sarasota, FL 34234

 

Shipping & Processing

Order Processing

  • Orders placed before 9 am EST typically ship the same business day.
  • Orders placed after 9 am EST will ship the following business day.

Domestic Shipping (USA)

  • Free shipping on all orders over $75
  • Flat rate shipping available on orders under $75
  • Economy: 5–8 business days
  • Standard: 3–4 business days
  • USPS Priority Mail Express: 1–2 days (Mon–Sun, non-guaranteed)
  • UPS Next Day Air: 1 business day

Express Orders

  • Must be placed by 9 am EST for same-day shipment
  • Orders placed after 9 am should call customer service for assistance
  • Express orders ship Monday–Friday (excluding holidays)
  • Weekend delivery is not guaranteed

International Shipping

  • Standard International (FedEx): 6–12 business days
  • Buyer is responsible for all customs duties (FedEx will contact by email)
  • Oh My Gauze is only responsible for package delivery up to customs at the destination country

Important Shipping Notes

  • We are not responsible for lost or stolen packages
  • Damaged packages must be reported within 24 hours of delivery
  • Please confirm your shipping address carefully at checkout. Orders cannot be refunded or replaced due to incorrect addresses
  • Refused packages will be refunded minus all shipping charges, including return shipping fees

 

Terms of Service

Unless otherwise specified, the Oh My Gauze!® website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from it. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of it solely for your own noncommercial use, to place an order with us, or to purchase our products. Any other use of materials on it, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of it, without prior written permission of us is strictly prohibited.

 

Harassment in any manner or form on it including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a employee, host, or representative or other members or visitors on it is prohibited. You may not upload to, distribute, or otherwise publish through it any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on it or use it to solicit others to join or become members of any other commercial online service or other organization.

 

The entire content included in it, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of us. The collective work includes works that are licensed to us. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to us, or other respective owners that have granted us the right and license to use such Marks.

 

In the event our products or services are listed at an incorrect price due to typographical, electronic transmisson, text transmission, or software and hardware errors we can refuse or cancel any orders placed for products or services listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to the method of payment used in the amount of the incorrect price.

 

These terms and conditions are applicable to you upon your accessing it and/or completing the registration or shopping process. These terms and conditions, or any of them, may be modified or terminated by us without notice at any time for any reason. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination.

 

We do not and cannot review all communications and materials posted to or created by users accessing it and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on it, it is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on it. However, we reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) violates any law or regulation or (e) offensive or otherwise unacceptable to us at our sole discretion. Note that any personally identifiable information you may post or transmit will be treated by us in accordance with our Privacy Policy.

 

In an attempt to provide increased value to our visitors, it may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that we sponsor, endorse, or are affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Nonetheless, we seek to protect the integrity of it and the links placed upon it and therefore requests any feedback on it, but for sites it links to as well (including if a specific link does not work).You should contact the Site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

 

We may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

 

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.